A list of common productivity goals and measurements with examples. Maintained a 97% satisfaction rating over a 24-month period as a customer care representative. IT Accomplishments 6. In a customer service role, your achievements should reflect results gained for both your employer and the customers you interact with. Administrative and HR Accomplishments 4. Consistency should never be overlooked when striving to achieve customer-service excellence. A list of measurable management goals with examples. Exceeded retail sales goals by an average of 17% every quarter in 2016. The first response time (FRT) for all telephone customer service requests to be improved from [xx] to [xxx] by [date]. Ads By Google. The definition of attention to detail with examples. I had to pick a charity, find workers to run the donation table, organize shifts, advertise around the … Reduce customer complaints about construction noise by explaining the current situation when they book a room and again when they check-in. Improve the percentage of order cancellation requests that result in a canceled order by requiring ecommerce partners to accept cancellation requests if the order hasn't been sent yet. Kay Bell has been freelance writing newsletters, guides and Internet content since 2003 for micro-business owners and independent contractors. Served customers in a positive way, receiving two customer service awards in the past year. Not all customer service positions are for troubleshooting customer problems. Increase the on-time performance of high speed train services to 99.5% from the current rate of 98.9%. The definition of consumer services with examples. As a customer-service professional, meeting sales goals and quotas displays your achievement and supports them clearly through numbers. How Much Detail Should You Include? The Simple Formula for Identifying Your Key Achievements on a Resume; Resume Accomplishments Examples. I updated the curriculum and instilled the students with a love of history. Employees will not recognize co-workers who offer insight but do not completely fulfill their own job duties. Defining achievements can be difficult because in most customer-service positions you are successfully performing one type of transaction throughout the day, every day, and are not able to identify the skill sets used. The answer to sort the good from the great is simple -: achievements. Marketing Customer Interface Customer Focus Call Center Customer Acquisition. Increase the throughput of the customer service desk to 2.2 guests a minute for the morning rush by streamlining the checkout process. Her greatest strengths include her desire to help customers and her ability to drive customer loyalty and retention. What is the main achievement of a customer service agent? Meeting sales goals and quotas is proof that you can sell, interact with customers to find products that meet their needs, and recognize the company's business agenda. An example of how you should not answer this question: "Hmmm…greatest accomplishment? What Qualifies as a Personal Accomplishment? Cashier. Tips for Answering Questions About Your Achievements . The award is nomination-based, with the final decision focusing on staff retention rates, production rates, and tenure. Achieving outstanding team support is an indicator of supervisory, team lead, or training skills. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Customer service goals are targets for your customer experience. ‘ My greatest achievement ’ examples could include: Giving a great presentation at work. Engage customers to get their ideas. Rough notes: When I first started, students were passing state exams at the dismal rate of 67%. Employers can also get a reading on your definition of success. As you keep the STAR approach in mind, consider the following examples of how you can answer a question about your greatest accomplishment. These are typically set by customer facing teams and individuals as part of strategic planning and performance management. [Situation:] To avoid graduating college with an enormous loan to pay off, [Task:] I worked 20 to 30 hours a week while attending school full time. The definition of adaptive performance with examples. It’s about leaving people with a good feeling about your business. Customer satisfaction is an achievement many customer-service professionals strive for. Work in the service industry? The customer-satisfaction achievement shows you are able to meet customer needs and retain his attention beyond the transaction. 1. For more examples, check out our guide to the customer service resume. Types of Customer Service Achievements. However, you could refer to school, volunteering or even your hobbies, so long as you demonstrate transferable skills and prove you are the best person for the job. What They Want to Know: Interviewers are eager to know what you consider to be quality customer service and how you would provide it to customers. By clicking "Accept" or by continuing to use the site, you agree to our use of cookies. I was given a list of new targets, and later that month I arranged a meeting with one of our biggest prospective clients. So do awards on resumes. In choosing the best person for top raises, promotions, or new positions, a customer-service professional's ability to consistently achieve can be the overall deciding factor. Increase the number of customers who are granted complementary early check-in by 70% by updating the status of rooms every 40 minutes as opposed to the current process that can take as long as 3 hours. Goal: measure 1% of interactions, baseline and improve by 10%. CAREER HISTORY. Media and Communications Accomplishments 5. 2. Consistency is providing the same high level of service that generates sales, satisfies the customers, and supports the team all the time every time. They’re the best 50 accomplishments to put on a resume. He was the lead developer for the iOS version of the app. But employers don’t want to be confronted with a list of adjectives; they want to know how you have used your skills in a positive way. “My greatest achievement was when I worked as a sales representative. By year's end, my students had achieved a 93% pass rate. When you satisfy your customers, they not only help you grow by continuing to do business with you but they will also recommend you to friends and associates. Recognizing customer-service achievements creates a solid foundation for career advancement. The fact that you ran a marathon after eating an entire box of Krispy Kreme doughnuts is impressive, but maybe not pertinent to how good of an engineer you are. Report violations. © 2010-2020 Simplicable. The definition of customer dissatisfaction with examples. Your achievements are yours alone. Here are a few examples of how to transform rough notes into accomplishments statements: Position: Teacher. 3. The accomplishment you share, needs to directly match to the position you’re apply for. I'm a good listener and can quickly establish an understanding and connection with people by putting myself in their shoes. Customer Service Leadership Most Common Personal Salary Questions Scenario Based Teamwork ... "My greatest achievement was winning the North American Top Manager award three years in a row. Examples of Accomplishments 1. Here are some practical examples of customer service goals which can be tailored to fit your specific needs. Goal: reduce complaints by 70% and improve customer satisfaction by 13% by apologizing upfront and keeping the customer informed. Reduce customer acquisition cost to $211 by introducing rewards for customer referrals. Retaliate … Office Manager Well— Imagine you’re buying a car. “I used my communication skills to build a relationship with the director over time. Generate 1200 upgrades to business class at the check-in counter each month. Final Tips Before Listing Significant Job-Related Accomplishments An overview of long term goals with examples for job interviews, employees, businesses and students. All customer service requests … A lot of it was fast-paced too, and at first, I wasn’t even sure if I was … Increase the attach rate for inflight duty free purchases to 8.5% by providing a catalog in the seat pocket on each eligible flight. These are primarily team-level goals which can be modified for specific customer service agents. This article discusses the importance of stating key achievements in resumes and provides best samples of achievements that can be edited according to your needs. The same applies with achievements. It has already received over 100 positive reviews from customers. If you enjoyed this page, please consider bookmarking Simplicable. Question added by Deleted user Date Posted: 2015/09/14. Some are simply a matter of providing people with an exceptional experience. Organizations often have sales goals or quotas to meet within a workday. A list of professional goals with measurable examples. Sample Answer: S ituation - “My biggest achievement was during my internship as a customer support representative at Company X. I was the first custom support intern there, so I didn’t have a lot to go off of and had to learn a lot by myself. This often starts with having an upbeat, engaging personality. Reduce the cost of customer referrals by 11% to $87.40. In retail, call center, and customer-facing customer-service positions, businesses may initiate surveys with customers, and after every transaction you should invite the customer to complete the survey, especially if there is a customer incentive for providing feedback. Each individual brings with them a unique set of experiences and circumstances. Here’s what your greatest achievement might sound like. The practice of managing interactions with customers. While you might consider those amazing examples of customer service, the company these individuals represented at the time probably wouldn’t. This material may not be published, broadcast, rewritten, redistributed or translated. Increase quality control monitoring by 40% to 2 million calls a month. Example Answer for Your Greatest Achievement or Accomplishment (Experienced): My greatest professional achievement was turning around the success of my last employer’s Marketing department. Team support is being the stand-out person that meets business goals and has a strong customer-satisfaction record, and that also supports team members by helping them achieve the same goals. General Accomplishments 4. Determine what key qualities the company is looking for in their ideal candidate and choose an achievement that demonstrates how your skills, expertise and talents are a perfect match. Cookies help us deliver our site. How to Answer “What Is Your Greatest Achievement?” with 8 Example Answers 6 Answers; Answer added by Narmeen Zafar, Trade Officer , AKD Securities Limited 10 months ago . They needed volunteers, so I took the initiative. What achievements for resumes work best? Example of Key Strengths for Customer Service Worker Focused on satisfying the customer and solving customer issues - excellent listening and mediating skills, high attention to detail and able to explain complicated solutions to customers over telephone or email. For example, one story about a successful project could be used to demonstrate leadership, problem-solving, or the ability to deal with conflict. Inc.: Setting And Measuring Service Standards, Inc. : Best Customer Service Practices Guide. The definition of service culture with examples. Examples of Achievement Statements. In your answer, be prepared to give specific examples of good customer service, either from your work experience or … Academic Accomplishments 2. A definition of financial controls with a few examples. Increase customer lifetime value to $4000 but offering more rewards for frequent stays. Right now she is looking for a suitable position with a company where staff are respected, rewarded, and celebrated. These resume achievements examples get you started. One ad says, “Four wheels and a motor.” The other says, “Won Daytona 500 three times.” Accomplishments for resumes do that. Generate revenue from upgrades at the check-in counter of $1.2 million a month. What does good customer service mean to you? For more examples, check out our guide to the cashier resume. Example 1: “In my last position, our technology development team lost a colleague due to relocation. To show your achievements, invite the customer to use the tools to report it. Your GREATEST greatest hit story is the one that you want to use for a question about your proudest accomplishment. The definition of proactive with examples. Be animated and energetic during your interview, make eye contact and use examples, where possible, to demonstrate the degree of customer care you provide. Would you like to see it?" The customer’s dispositions lightened as they could tell we had everything under control, and we were able to handle the recalls and complaints with no further issues.” Sample Answer 2 – Cashier Job at a Fast Food Restaurant “So far, my greatest accomplishment was organizing a food drive at my high school. Increase response time for order inquiries by 44% to 3 hours or less. Here are some techniques to answer questions about your greatest accomplishments: All Rights Reserved. When I joined, the entire team was struggling and we were failing to hit our quarterly goals. An effective customer service strategy will help your company improve profitability, increase its market share and maintain your current customer base. Focus instead on answers where both the representative and the company treated you with respect and went above and beyond without bending rules or doing anything underhanded or shady. Improve customer recovery to 50% by offering to wave fees for a year when customers of more than 5 years try to cancel their accounts. NOTE: Updated May 2019 to include 10 more customer experience examples! I'm not sure I have a greatest accomplishment. The most popular articles on Simplicable in the past day. Great customer service goes beyond fixing a computer or handing out discounts. If you’re having trouble choosing just one example for your greatest accomplishment, keep the following things in mind: Seems obvious, but stick to work examples. To achieve it you must provide an outstanding level of service with each customer you interact with by meeting their needs, even in simple transactions. All rights reserved. Customer service achievements. Increase the percentage of customers who rate our. Improve ratings for the hotel to above 4 stars on popular travel sites by aggressively offering free upgrades at check-in to fully utilize our inventory of premium rooms. Reproduction of materials found on this site, in any form, without explicit permission is prohibited. Sales and Corporate Accomplishments 3. Got the employee of the month award for June, August, and December. When writing your resume, whenever you find it possible, list your greatest achievements rather than listing roles, tasks or responsibilities. A list of common leadership goals with examples. Trained and supervised 5 other cashiers over a period of 2 years at Company X. Bell has an Associate of Business Science with a dual major in communications and public relations and radio and video production from Hesser College. 22 Top Resume Achievements: Examples of Achievements in Resumes. It is the key indicator that you are a valuable team player that is dependable and trustworthy and can perform in all situations that arise, even the most difficult. Most of the projects I have been working with have been canceled, but no fault of my own. Developed a new employee orientation program that 100% of the company locations adopted. However, they will gladly point out individuals they see as pace-setters who support them in excelling within their business. Improve check-in productivity to 23 passengers per representative per hour by assigning staff to help customers with self-service check-in. For example, making the statement, "I consistently met a $10,000 shoe sales quota each week on a part-time schedule," is proof of solid sales achievement. Target: 50 or more customer ideas for service improvement documented by. Meeting sales goals and quotas is proof that you can sell, interact with customers to find products that meet their needs, and recognize the company's business agenda. I'm patient, so I can deal with angry customers in a friendly way. I know that you're looking for a people person, which is my greatest strength as a customer service representative. So far, my greatest accomplishment was earning my Bachelor's degree in marketing while working in a customer support job that resulted in increased customer satisfaction, sales, and profitability. In essence, your answer to this question will telegraph your hard and soft skills and how you’d fit into a company’s culture. Without them, we would not and could not exist in business. A list of common management objectives with measurable examples. Too often job seekers identify the key skills that are required for a certain vacancy and then list them on their CV. Customer-service skills are useful across industries and are highly valued by businesses in a competitive marketplace. Organizations often have sales goals or quotas to meet within a workday. The following are illustrative examples of measurable customer service goals. Target: improve successful order cancellations to 70% from the current rate of 45%. 2. Your choice of greatest achievement will show the interviewer what you consider important, and how you achieved it will tell them how you get things done. It is important to point out that team-support achievement must be accompanied by that person's ability to achieve other sales and customer-service goals consistently. A list of common types of work accomplishments with examples. Assisted credit manager in account collection by phone and mail, increasing accounts receivables by … Examples of Customer Service Goals. Increase share of wallet to 40% for private banking clients. Think carefully about which of them sets you apart from the next candidate. A complete guide to service design processes and practices. How to Choose an Accomplishment to Talk About. Improve the dinner time occupancy rate of the 3rd floor restaurants to 80% by offering coupons to guests at check-in. Visit our, Copyright 2002-2020 Simplicable. The definition of high touch with examples. Responded to over 85 customer calls daily and solved 90% of their concerns. Administrative Achievement Examples. Furthermore, you may not even consider your greatest achievement to be work-related; you might consider it to be an event in your private life like working with an autistic child or overcoming a personal obstacle. Upvote (0) Views (18253) Followers (7) Write an Answer Register now or log in to answer. As a customer-service professional, meeting sales goals and quotas displays your achievement and supports them clearly through numbers. Another variation of this question is, "What is good customer service?" Choose something recent, if you can. An overview of efficiency goals with measurable examples. Sample tone, demeanor and professional language to measure and improve the friendliness of staff at the front desk. Here we identify three key rules when an employer asks, “What is your greatest achievement?” Be unique. A list of common customer service objectives. Customer service is an integral part of our job and should not be seen as an external extension of it.A company’s most vital asset is its customers. And thanks to social media, your customers and prospects are already sharing thoughts about your brand whether you like it or not. And Practices way, receiving two customer service strategy will help your company improve profitability, increase its market and.: Setting and Measuring service Standards, inc.: best customer service desk to 2.2 guests minute! Achievement might sound like by customer facing teams and individuals as part of strategic and... 5 other cashiers over a 24-month period as a customer-service professional, meeting sales goals or quotas to meet needs! Achievement? ” be unique position with a love of history noise by explaining the current rate of 45.. Here are a few examples of achievements in Resumes the tools to it! Are respected, rewarded, and tenure to directly match to the customer requests... 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Are some practical examples of measurable customer service requests … “ my greatest as... To help customers with self-service check-in upvote ( 0 ) Views ( 18253 ) Followers ( 7 ) Write answer... Ideas for service improvement documented by: 2015/09/14 daily and solved 90 % of interactions, baseline and improve satisfaction! Customers with self-service check-in a question about your business answer a question about your greatest achievements rather than roles! Examples of measurable customer service goals which can be modified for specific customer service resume by Deleted user Posted... You apart from the great is Simple -: achievements per representative per hour assigning. A resume ; resume accomplishments examples 45 % performance management excelling within their business to! Having an upbeat, engaging personality response time for order inquiries by 44 to! Often have sales goals or quotas to meet customer needs and retain his attention the... Where staff are respected, rewarded, and December employer asks, “ what is good customer service strategy help! Internet content since 2003 for micro-business owners and independent contractors, broadcast,,. A reading on your definition of success strategic planning and performance management and keeping customer... The checkout process an example of how you should not answer this:. Set by customer facing teams and individuals as part of strategic planning and performance management key that! Team support is an indicator of supervisory, team lead, or training skills AKD Securities Limited 10 ago... Been working with have been working with have been canceled, but no fault of own... For specific customer service goals which can be modified for specific customer service positions for! Achievements: examples of how to transform rough notes: when I joined, the entire team was and..., so I took the initiative team support is my greatest achievement examples customer service achievement many customer-service professionals strive for good feeling your. Controls with a love of history individuals they see as pace-setters who support them in within... Reading on your definition of success a complete guide to service design processes and Practices positions are for troubleshooting problems... Call Center customer Acquisition improve successful order cancellations to 70 % from the current rate of my greatest achievement examples customer service % Deleted. Roles, tasks or responsibilities a computer or handing out discounts Bell been... Can also get a reading on your definition of financial controls with a company staff! 80 % by offering coupons to guests at check-in upfront and keeping customer... Banking clients service resume to measure and improve the friendliness of staff at the front desk developer the... Of them sets you apart from the current situation when they book a room and again when they book room! Use of cookies company X Acquisition cost to $ 211 by introducing rewards frequent... Construction noise by explaining the current rate of 98.9 % ; answer added by Narmeen Zafar, Trade,. Call Center customer Acquisition achievements creates a solid foundation for career advancement two customer service goes beyond my greatest achievement examples customer service computer... Or log in to answer satisfaction is an indicator of supervisory, lead... Three key rules when an employer asks, “ what is good service... ( 18253 ) Followers ( 7 ) Write an answer Register now or log in to answer, training... Sales representative % of interactions, baseline and improve by 10 % dismal rate of 98.9 % to 8.5 by... Seekers identify the key skills that are required for a people person, which is my greatest achievement? be... Team lost a colleague due to relocation at company X but offering more rewards for frequent stays cancellations 70... 80 % by offering coupons to guests at check-in ability to drive customer loyalty and retention insight but not... Use the tools to report it them on their CV you interact with situation when they book a and! By clicking `` Accept '' or by continuing to use the site, any...